Refund policy

Exchange & Claim Policy

Last Updated: July 06, 2026

At Binny Footwear, we are committed to delivering quality products and ensuring a satisfying shopping experience. If you face any issue with your order, we're here to help. Please read our Exchange & Claim Policy before requesting an exchange or raising a claim.

14-Day Easy Exchange

We offer a 14-day exchange from the date your order is delivered.

To be eligible for an exchange:

The exchange request must be made within 14 days of receiving your order.
The product should be unused, unworn, and in its original condition.
The original box, packaging, tags, and accessories (if any) must be included.
The product must pass our quality inspection after it is received.

To request an exchange, simply email us at onlineseller@binnyfootwear.com with your Order ID and the reason for the exchange.

Please note that all exchanges are subject to product availability. If the requested size or product is unavailable, our team will assist you with the best possible alternative.

Please Note: Binny Footwear currently offers exchange only. We do not offer returns or refunds for products purchased through our website.

Manufacturing Defect Claims

Every product is carefully inspected before it is shipped. However, if you receive a product with a genuine manufacturing defect, we'll be happy to resolve the issue.

To raise a claim, please send us:

Your Order ID
Clear photos or a short video showing the defect

Once our quality team reviews your request and confirms that the issue is a manufacturing defect, we will arrange a replacement or exchange as applicable.

Claims That Cannot Be Accepted

Claims will not be accepted in the following situations:

Normal wear and tear
Damage caused by regular use
Accidental damage
Improper handling or misuse
Damage caused by water, chemicals, or improper storage
Products that have been altered or repaired by someone other than Binny Footwear
Exchange requests made after the 14-day exchange period

Need Help?

If you have any questions regarding your exchange or claim, our support team is always happy to assist you.

Email: onlineseller@binnyfootwear.com

Thank you for choosing Binny Footwear. We truly appreciate your trust and will always do our best to provide you with quality products and reliable customer support.